Emergency Water Damage Service

  • 24 Hour Emergency Service
  • Direct Billing to Insurance
  • 24/7 Water Extraction
  • 24/7 Sewage/Toilet Overflow cleanup
  • Application of disinfecting agents
  • Complete Structural Drying
  • Dehumidification

Water Removal and Dryout Services

When you have water damage or standing water that needs removed, you must take immediate action. The longer the water is left standing with your structure soaking, the more the water and its potential contaminants penetrate the materials. Higher levels of saturation mean longer drying times, and the more time elapses, the less likely it will be that we can save items.

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Water damage is classified into 3 categories which indicate the potential level of contaminants, pathogens, and other harmful substances that could pose a risk to your health.

Once you call us, we will respond immediately, dispatching one of our skilled technicians to your property to perform a full assessment and begin mitigation procedures in order to minimize the damage to your home and belongings. We specialize in water extraction, structural drying, and contents drying; our technician will identify the category and class of water damage, record moisture content readings of affected materials using specialized moisture meters, thermal imagers, and thermal hygrometers, and photo-document the damage while determining the best course of action to restore your property to a pre-loss condition.

severity diagram

Category 1

Clean water – From a source that does not pose A substantial risk to humans. No significant contaminants or additives.

* Category 1 will degrade to Category 2 in 48 hrs.

Category 2

Source is unsanitary water that contains a significant level of contamination and has the potential to cause discomfort or sickness by consumption or exposure. Carries microorganisms and nutrients for microbial growth.

* Category 2 will degrade to Category 3 in another 72 hrs.

Category 3

Contains pathogenic agents and is grossly unsanitary.

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Based on these categories, we know which affected materials can be saved, and which should be discarded. Our highly trained technicians apply the science of psychrometrics to dry your structure; they are able to identify not just the category of water, but also the class, so they know how many pints/day of moisture we should be pulling form the air with our dehumidification efforts. Once we know the type of loss, and have determined how far it has spread, we begin extracting the water and contaminants from the carpet and pad with heavy-duty weighted extraction units.

Once we have removed the standing water, we reduce its ability to spread any farther. Then, any materials which cannot be saved, or will hinder the dryout process are removed, and specialized cutting edge drying equipment is placed which can extract moisture from the other areas of exposure. We utilize high capacity air movers, low-grain refrigerant dehumidifiers, HEPA scrubbers (negative air machines), ducted and injection drying systems, and other specilty pieces depending on the circumstances. We monitor the drying progress everyday, adjusting the equipment as needed to return all affected materials to their dry standard quickly and efficiently.

And, as always, our staff will keep you informed every step of the way, answering any questions you may have and explaining the process.

If Handled Incorrectly…

There are some people who believe they can handle the dryout process themselves to save money, however, they may actually end up spending more in the end. The technology and methodology that we use to dry your structure work much faster and more thoroughly than the average do-it-yourself methods that use a wet/dry vac. A couple of other things to keep in mind if you decide to proceed with the work yourself:

  • Depending on the category of water, potentially harmful contaminants and pathogens may be present. Our technicians wear personal protective equipment to keep themselves safe while working.
  • If you don’t get the affected area back to its dry standard quickly, mold can develop in as little as 48 hrs. It is difficult to determine the moisture content in a material without the proper meters – your hand is a very bad guage of moisture because the human body consists of over 60% water already. Just because a surface feels dry to your hand doesn’t mean it is at its dry standard, or dry enough to prevent mold growth from occuring; mold can grow with as little as 18% moisture content.
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